FAQ and No Surprises Act/Good Faith Estimate
Frequently Asked Questions
We understand that beginning counseling services or seeking support can come with many questions. At The Samaritan Center at the Jersey Shore, we strive to make the process as comfortable, transparent, and approachable as possible.
Below, you will find answers to some of the most commonly asked questions about our services, scheduling process, insurance and payment options, counseling for children and adults, groups and workshops, and what to expect when starting therapy.
If you do not see your question listed, our team is happy to help. Please feel free to contact us for additional information or support.
Phone number: 732-223-4673
Email: info@njsamaritan.org
Or schedule a free 15-minute consultation
1. What types of counseling services do you offer?
We offer individual therapy, couples counseling, family therapy, group therapy, and specialized services such as trauma-informed care, anxiety and depression treatment, grief counseling, EMDR and more.
2. Who are your therapists, and what are their specialties?
Our team is composed of licensed therapists with a wide range of specialties including anxiety, depression, relationship issues, trauma, grief, and more. You can learn more about each clinician on our Meet the Team page.
3. Do you accept insurance?
Yes, we accept several major insurance plans. If you’re unsure whether you’re covered, feel free to contact us and we’ll help verify your benefits.
4. What if you don’t take my insurance?
If we are out-of-network for your insurance plan, we can provide you with a superbill that you may submit for potential reimbursement. We also offer private pay options and a sliding-scale to make sure therapy is affordable and accessible.
5. How do I schedule an appointment?
You can request an appointment through our online form, by calling us at (732) 223- HOPE (4673), or by emailing info@njsamaritan.org. We’ll help match you with a therapist that fits your needs.
6. Do you offer virtual or telehealth sessions?
Yes, we offer secure and confidential telehealth sessions for clients located in New Jersey. Virtual therapy can be a convenient option for those with busy schedules, childcare, or transportation concerns.
7. What should I expect at my first session?
Your first session is typically an intake appointment where your therapist will get to know you, your goals, and your history. It’s a space for you to ask questions and determine if the therapist is the right fit for you.
8. How long are sessions, and how often will I need to come?
Sessions are typically 45-60 minutes. Frequency depends on your unique needs and goals, but many clients start with weekly appointments.
9. What is your cancellation policy?
We ask that you provide at least 24 hours’ notice for cancellations. Missed sessions or late cancellations may incur a fee, depending on our policy.
10. Is therapy confidential?
Yes. All sessions are confidential, and we adhere strictly to HIPAA regulations. Exceptions are only made if there is a risk of harm to yourself or others, there is a medical emergency, or when legally required.
No Surprises Act & Good Faith Estimates
Under the No Surprises Act, health care providers are required to provide clients who are uninsured or not using insurance benefits with a Good Faith Estimate of expected charges for services.
You have the right to receive a Good Faith Estimate explaining the anticipated cost of your mental health care services before receiving treatment. This estimate includes the expected costs of counseling and related services provided by The Samaritan Center at the Jersey Shore.
Please note that a Good Faith Estimate is based on the information known at the time it is provided and may be subject to change depending on your treatment needs, frequency of sessions, or additional services recommended during care.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill.
You may request a Good Faith Estimate before scheduling services or at any time during treatment.
For questions about your rights under the No Surprises Act or to request a Good Faith Estimate, please contact our office.